I have never used this space for anything like this before. Yesterday I was making some travel arrangement for our trip to Alaska in July-August. We are going on a cruise with Calvin and Virginia Buchanan. We are arriving in Vancouver, BC a day early and staying a day afterward, so we needed a hotel.
I bid on a hotel and got one at the airport, which is actually in Richmond, BC (catch that because it is important to the development of this story). There was a link on the page for rent cars, so I clicked on it -- since we would need one before and after the cruise. It showed me what was available at Richmond Airport. I bid on a car and got it.
After I printed my reservation, I noticed that the cars would be available in Richmond, VA. I had never entered that at all. This was something that the website prompted. So I called Hertz and they told me they could do nothing about it. They said to call Priceline. I called Priceline and was treated with the most condescending of attitudes by the "customer service" agent. I asked to speak to a supervisor, and received more of the same.
I know what their policies are -- which they robotically reminded me of about a dozen times. But this was THEIR error. I was not asking for any money back. All I wanted them to do was transfer my cars from Richmond, VA (their creation) to Richmond, BC. I found them to be totally unreasonable. They told me that I could cancel my TWO reservations for $50 each. By the way, that was my bid for the cars. They were totally unwilling to do anything else.
So, I have paid $100 for nothing. I am not saying that I held no responsibility here, but I feel like this was totally unreasonable. I will NEVER use Priceline again, and I encourage you to do the same. If you do use them, be very careful. I think this practice is extremely deceptive. They could have their computers change something like the states letters, and even though you review your order -- this is something that can easily be missed. Result? They get your money without offering any service. And probably have many people who just turn around and bid again. Quite a gimmick.
I will be trying another website in the future -- perhaps hotwire,com. But there is one I will never use again -- priceline.com. They and their atheist pitchman WIlliam Shatner have lost my business for good.